I had a refreshing opportunity to participate in an April Fool’s prank today at work. I’m not a huge prankster, but I can hold a straight face when I need to…
My manager and one of my coworkers have been playing jokes on a woman, a friend and former customer, for about five years. Most of the jokes are akin to convincing her to watch an online video where a scary monster suddenly jumps out and scares the crap out the viewer… but today they asked me to call her from the company phone with a trickster scenario in which I masqueraded as a member of the accounting team. I took on the persona of an uncaring, hard-nosed customer service employee, based of course on actual experience (thank you, Stanislavski).
This phone call was (by some magical feat of corporate technology) put on muted speakerphone in a nearby cubicle so that others could listen and was simultaneously recorded to our voice mail system. Names have been censored to protect the victim and my job.
Me: Hello, is this Ms. M——–?
Her: Yes, it is.
Me: Hi, this is Yvette from [company] and I work in accounting. I’m in charge of monitoring fraudelent activity on eBay. The reason I’m calling is that there has been some suspicious activity that has been linked to your account.
Her: What? I don’t know what you’re talking about, I don’t even have an account—-
(I just keep talking over her while she’s protesting)
Me: There are eight [products] listed on eBay under your account, and they need to be taken down or you may be subject to legal action for selling products without being an authorized retailer.
Her: But I don’t even have an eBay account!
Me: (sigh) Ma’am, we contacted eBay and they gave us your information directly. Now I do have to tell you that if you don’t take down those items then you may be subject to legal action.
Her: How can I take them down if I don’t even have an account?
Me: (sigh) Everybody says that.
Her: What account name is it?
Me: [her full name]?
Her: Spell it.
Me: E-X-A-M-P-L-E. One.
Her: I don’t even know what that is, but that’s not my account.
Me: I hear that all the time. The thing is, our records show that these items match up with a recent purchase you made.
Her: But I’ve never had an eBay account! You’re being rude! I deal with [company] all the time.
Me: That actually raises another interesting question. I see that you’ve been getting a retailer discount when I don’t have you listed as an authorized retailer…
Her: This is ridiculous! You talk to [my manager] and he’ll tell you!
Me: (sigh) Look, I…
Her: It’s not me! I don’t have an eBay account! Talk to [my manager]!
Me: Let me get my manager on the phone, hold on. Just… hold on. (I pass the phone over)
My Manager: April Fool’s, [her name].
Her: … [MY MANAGER]!!! I AM GOING TO KILL YOU!
She calmed down after a minute and took on the "you really got me good" attitude that my manager was hoping for. She had forgotten that it was April 1st, even though my coworkers apparently get her every single year.
I took the phone back briefly to apologize for being a part of the prank and she told me to punch my manager several times… and then she vowed to get him back and I offered my services. I’d never met her before, but now I doubt she’ll forget my name in association with [company].
Because the call was recorded, it was played back a couple more times for people who’d missed the first time. I was surprised to hear my own voice sound as convincing as it did. If I can ever turn that into a sound clip, I will. It was exhilarating to be devious in the name of fun, even if I did really feel bad for causing an extreme case of blood boiling frustration in that poor woman.
I’ll edit the transcript to be more exact tomorrow… I know that it’s a little off the real thing. Also, I’ll see if I can format it to be easier to read.